Returns and Exchanges

Q: Can I return my crop top if it doesn't fit or if I change my mind?

A: Unfortunately, we do not accept returns for items that do not fit or if you simply change your mind because all our products are printed on demand and made to order. Please refer to our size guide before making a purchase to ensure the perfect fit.

Q: What should I do if my crop top arrives damaged or faulty?

A: If your crop top arrives damaged or faulty, we are here to help! Please email us at souljagirlltd@gmail.com within 7 days of delivery. Be sure to include your order number, a description of the issue, and any relevant photos. We will assess the situation and provide a suitable solution, whether that be a replacement or a refund.

Q: How long do I have to report a damaged or faulty item?

A: You have 7 days from the date of delivery to report any issues with your item. Please ensure you contact us within this timeframe to be eligible for a replacement or refund.

Q: What information do I need to provide when reporting a damaged or faulty item?

A: When reporting a damaged or faulty item, please include the following information in your email to souljagirlltd@gmail.com:

• Your order number
• A description of the issue
• Clear photos of the damage or fault

Q: How long will it take to resolve my issue if I receive a damaged or faulty item?

A: Once we receive your email with all the necessary information, we aim to resolve your issue as quickly as possible. We will typically respond within 2 business days with the next steps.

Q: Will I need to return the damaged or faulty item?

A: Depending on the nature of the issue, we may ask you to return the item to us. If a return is necessary, we will provide you with a prepaid return label. Once we receive the returned item, we will process your replacement or refund.

Q: Are there any items that are not eligible for replacement or refund even if they are damaged or faulty?

A: Generally, all items that arrive damaged or faulty are eligible for a replacement or refund. However, if the damage is determined to be due to misuse or alterations by the customer, the item will not be eligible.

For any other questions or concerns, please feel free to contact us at souljagirlltd@gmail.com. We appreciate your understanding and support!